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Passengers are not given refunds other than for tickets purchased as 'Fully Flexible' fares. 'Fully Flexible' fares are transferable to alternative dates or people. Passengers travelling on South Australian and Victorian services need to provide 1 hours' notice and those travelling on Tasmanian services are required to provide 24 hours' notice.

In some circumstances consideration for refund or transfer may be given on compassionate grounds, subject to the following conditions:

Compassionate Grounds — Death

Passengers travelling on tickets other than "Fully Flexible" tickets can apply for a credit or booking change in circumstances concerning the unfortunate death or imminent death of a direct family member. Sharp Airlines will require a letter of proof from a member of the Clergy, Funeral Director or Police Officer. A decision to grant an exemption from our general cancellation policy will be wholly at the discretion of Sharp Airlines.

Compassionate Grounds — Serious Illness

Passengers travelling on tickets other than "Fully Flexible" tickets can apply for a credit or booking change due to serious illness. Sharp Airlines will require a letter of proof from a General Practitioner or Specialist Doctor. A decision to grant an exemption from our general cancellation policy will be wholly at the discretion of Sharp.

 

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