Special Assistance

At Sharp we make every effort to attend to customers with specific needs by providing a travel experience that is comfortable and hassle free, whilst ensuring the safety of passengers and Sharp staff.

We offer various types of assistance for passengers with reduced mobility and other specific needs. Information about this assistance can be found under the links on this page. You may book any specific assistance listed here at the time of booking or by contacting our Reservation office.

Booking a wheelchair

If you require special assistance when travelling with Sharp please contact our Reservations office five days before your scheduled departure. Failure to notify Sharp of your requirements will result in the service being unavailable on arrival at the airport.

When making the request with our Reservations office please advise us of the level of assistance you require.

• Are you able to board the aircraft steps?
• Do you require assistance boarding?
• Do you require a wheelchair from the airport to the aircraft?
• Do you have your own wheelchair?

Passengers who own folding wheelchairs will have the wheelchair carried free of charge in addition to their normal baggage allowance. Whilst we endeavor to facilitate requests, we may not be able to carry out requests in all locations due to local limitations. Contact us for more information.

Assistance with Boarding and Disembarking

Passengers with specific needs will generally board before other passengers and disembark last after other passengers. To ensure that we have sufficient time to assist you to board the aircraft, you are requested to check in 60 minutes before departure time.

If you are not at the departure gate at these designated times, it may not be possible to carry you on your booked flight and you may need to be re-booked onto the next available service.

Lifts are not available at all airports. However, lifts are available at the following Airports:

• Melbourne (Essendon)
• King Island
• Flinders Island
• Launceston
• Burnie (Wynyard) 

Please contact our Reservations office to find out further information and confirm your requirements.